Guitar Center performs an annual performance review of its freight carriers to ensure they are not only obtaining the best price, but also receiving the highest level of service.
Some, not all, of the measurements used in the evaluation include: on-time pickup & delivery percentage, 100% claims free shipments, customer service, tender acceptance percentage and billing accuracy.
Guitar Center, like many other, carrier friendly distribution centers understand freight cost is more than lane price alone and go out of their way to recognize their logistics stars. Carrier friendly operations understand any type of failure by a freight carrier cause numerous issues in its supply chain and backoffice, which increase costs and impact customer satisfaction and brand loyalty, which ultimately affects sell-through and overall market success.
Intek Freight & Logistics President, Shelli Austin said "Receiving recognition from Guitar Center for how we do business and how well we serve our customers is truly an honor". She went on to say that "Being a lesser name carrier in the market has its challenges in getting the attention of shippers, but that does not deter us. We know that once we get that shot, our team will service the heck out of the business and knock their socks off."
Shelli's comments rang true when Matt Sessoms, Guitar Center Transportation Manager, told the team that InTek is the first non-asset provider to ever receive the carrier of the year award from Guitar Center.
Pictured in the header is Matt Sessoms, Guitar Center Transportation Manager.
About Guitar Center:
Guitar Center is a leading retailer of musical instruments, lessons, repairs and rental instruments in the U.S. With more than 280 stores across the U.S. and one of the top direct sales websites in the industry, Guitar Center has helped people make music for more than 50 years. Guitar Center also provides customers with various musician based services, including Guitar Center Lessons, where musicians of all ages and skill levels can learn to play a variety of instruments in many music genres; GC Repairs, an on-site maintenance and repairs service; and GC Rentals, a program offering easy rentals of instruments and other sound reinforcement gear. Additionally, Guitar Center’s sister brands include Music & Arts, which operates more than 150 stores specializing in band & orchestral instruments for sale and rental, serving teachers, band directors, college professors and students, and Musician’s Friend, a leading direct marketer of musical instruments in the United States.